Using AI to secure early business wins

While AI is changing processes across industries, businesses should begin with a few, well-defined use cases that can yield quantifiable outcomes. Cheung: Which business procedures are being transformed by AI, and which simple, very probable AI victory would you suggest implementing first? Gago: The use cases cover a range of sectors, including banking and manufacturing. AI is becoming a common tool in any IT leader's toolbox, whether the company is looking to improve customer satisfaction, prevent issues on the factory floor, or use AI agents to help detect fraud and security threats. Clearly defined, ROI-driven domains are the source of early use cases. This would include departments like DevOps assistants and IT helpdesk agents in the event of formats like AI agents. IT leaders may bring automation and achieve measurable outcomes by prioritizing the use of AI in certain fields. Gago went on to say that helpdesk bots can be used to reply to tier-one support tickets, suggest knowledge base articles, and automate small chores like changing passwords. Infrastructure management alerts, automated remediation, enhanced cost control, and anomaly detection are all possible with DevOps helpers. When AI is used everywhere at once, it can feel overwhelming, but focus comes first. Businesses may produce rapid, quantifiable results by beginning with ROI-driven domains like IT helpdesk. These early successes inspire confidence, demonstrate value to stakeholders, and provide momentum for safely scaling AI across departments.